Terms & Conditions

TERMS & CONDITIONS Last updated: 14 August 2026 These terms apply to bespoke metalwork commissioned from Sajjad and Sons. Please read them before placing an order — by paying a deposit you accept them. 1. Everything is made to order We do not hold stock. Every gate, railing, door, balcony, staircase and item of furniture is manufactured specifically for you, to your dimensions and your chosen design, after your order is confirmed. This is what allows us to build exactly what you want, and it is also why the terms below on cancellation and deposits are as they are. 2. Quotations • Quotations are valid for 30 days from the date issued, unless stated otherwise on the quotation. • Quotations are based on the dimensions, design and specifications you supply. If any of that change, the price changes. • Where material prices move significantly between quotation and order confirmation, we will tell you before proceeding rather than absorb it silently or invoice you later. • Every quotation is prepared personally by the owner. Prices quoted verbally or in chat are indicative until issued as a written quotation. • Your written quotation is the specification for your order. Where anything in these terms differs from what your quotation states, your quotation governs. 3. Before you order Before we issue a quotation we will normally send you our company profile and product catalog, our measuring guide, and a design understanding document setting out what we believe you have asked for — the pieces, the dimensions, the design, the finish and the destination. Please read the design understanding document carefully and correct anything that is wrong. It exists so that we are building the same thing you are picturing, before either of us commits. Once you have confirmed it, or once you have approved the drawing at clause 5, it is taken as agreed. 4. Measurements are your responsibility We manufacture to the dimensions you provide. We cannot visit your site to measure, and we do not verify your measurements independently. Please measure carefully, measure at more than one point where an opening may not be square, and send photographs of the installation area. Our measuring guide explains how. We may query anything that looks inconsistent, but we are under no obligation to detect an error in the figures you give us. The final dimensions are yours, and items manufactured correctly to dimensions that turn out to be wrong are not covered. 5. Approvals during production Your commission is approved by you at three stages before it is packed. This is the core of how we work, and it is what allows a piece to be made ten thousand miles from you without surprises. • The drawing, before any metal is cut. We provide a visual mockup, and a CAD elevation where your order includes one. Nothing is cut until you approve it. Please check dimensions, proportions and detail carefully at this stage — changes after approval may not be possible, and where they are, they are chargeable. • The bare metalwork, before paint. We send photographs or video of the fabrication before any finish is applied, so you can see the shape, the proportion and the workmanship while it is still changeable. • The finished piece, in your color, before packing. We send photographs or video of the completed order in its final finish. Each approval is final for the stage it covers. Where you do not respond within a reasonable time after we ask for an approval, we may treat production as held at your risk, and any resulting delay is not our responsibility. 6. Payment terms These apply unless your quotation states otherwise. Your quotation governs. • International orders: 50% in advance to begin, 30% at complete fabrication before paint, 20% at final paint and packing before dispatch. • Smaller international orders may be quoted as payment in full in advance. Where that applies it is stated on your quotation. • Domestic (Pakistan) orders: 50% advance to begin, 40% during production, the balance after installation. • Where you ask us to supply on the formal documented export route at clause 15, payment is 100% in advance. • Work begins when the advance is received and cleared, and each subsequent stage begins when that stage's payment is received and cleared. • Goods remain our property until paid for in full. • Bank charges and intermediary fees are the sender's responsibility — please ensure the full quoted amount reaches us. 7. No cancellation, no returns, no refunds Once your order is confirmed and the advance is received, it cannot be cancelled. Manufacture is bespoke: materials are purchased and craftsmen's time is committed against your specific order from the moment work begins, and neither can be recovered nor resold. All payments are non-refundable. This includes the advance and every stage payment. We do not accept returns or exchanges. Your commission is made to your dimensions and your design, for your property, and has no resale value to anyone else. This is the nature of bespoke work and is reflected in the price. 8. Design packages Mockup, CAD and full-scale design packages are chargeable, and the full amount paid is credited against your production order if you proceed. They are not an additional cost — they are the first payment toward the work. If you do not proceed, the package fee is not refundable, as the design work has been carried out. 9. Production time and delivery • Production and transit times vary by project and are stated in your quotation. • Timelines are estimates given honestly and in good faith, not guarantees, and time is not of the essence. Bespoke forging is not a production line. • We will keep you informed of progress. • We are not liable for delay or non-performance caused by anything outside our reasonable control, including customs inspection, port congestion, shipping line schedules, carrier delay, weather, fire, flood, strike, power or fuel interruption, material shortage, currency or banking restriction, epidemic, or act of government — nor for any additional inspection or storage charges arising from them. • We are not liable for any delay caused by late payment, late approval, or late or incomplete information from you. No delay, from whatever cause, gives rise to cancellation, refund or compensation. 10. Handmade variation Every piece is hand-forged. No two are identical, and variation in scrollwork, hammer marks, texture and finish is inherent to the process rather than a defect — it is the reason for choosing hand-forged work over machine production. Photographs show representative examples, and your piece will carry its own character. Color on a screen is not color in daylight, and no screen reproduces a finish exactly. Where an exact finish match matters to you, tell us before production and we will agree with you how the finish is to be confirmed. 11. Materials and sections We will never use material or a section lighter or of lower value than the one quoted. We may use a heavier section or a better-suited material than quoted — for example a 5/8 inch bar where 1/2 inch was quoted because the proportion works better at the finished size, or brass or cast aluminum in place of iron for a component where it performs better. Where we do this, there is no additional charge to you and it is not a departure from specification. If during production the design or the available space makes a change to the quoted specification necessary, we will tell you before proceeding and agree it with you. 12. Inspection and approval before dispatch You inspect and approve your commission before it leaves our workshop. This is the stage at which anything can be changed, and we make it as easy as we can for you to check properly. • We send photographs or video through production and again when the piece is finished, at each of the stages in clause 5. • You can ask for a live video call and have us walk around the piece, look at any detail closely, and measure anything you want measured while you watch. • You are welcome to send someone to the workshop on your behalf — a friend, a relative, a contractor or a professional inspection agent — to examine the work in person before dispatch. Tell us and we will arrange access. Before we book the shipment we send you a pre-dispatch approval to sign. It sets out the name and address the shipment and the paperwork will travel under, the record of the approvals you gave during production, how your order is packed and what each package weighs, and asks what the driver needs to know about access to your property. We do not book the shipment until you have signed it. The address and details you confirm on that document are the ones we ship to. We are not responsible for any cost, delay, re-delivery, re-consignment, storage or return arising from an address, name, contact number or access detail that you confirmed and which proves to be wrong or incomplete. Where you do not return the signed pre-dispatch approval within a reasonable time, we may hold your order in storage at your risk and, after a further reasonable period, charge for that storage. Once you have signed the pre-dispatch approval, that approval is final and production is closed. 13. How your order is packed Not every order is crated, and we pack according to what the piece needs rather than to a formula. • Most orders travel in a purpose-built timber crate, heat-treated and marked to ISPM-15, built around the piece. • Smaller items are wrapped, protected at every contact point and boxed, where a crate would add weight and cost without adding protection. • Very large commissions are occasionally shipped uncrated, because a crate will not fit the container — wrapped, protected at contact points and braced inside the container instead. We tell you which of these applies to your order, and the weight of each package, on the pre-dispatch approval before you sign it. The method is ours to determine. 14. Your documents Your documents are sent to you digitally rather than packed inside the shipment. Paper traveling with a shipment can be damaged in transit or removed during a customs inspection, so sending it separately means you always hold a clean copy. An international order receives your quotation, your commercial invoice, your approval record, shipping and tracking details, an installation guide with drawings and a fixing schedule, and a care and maintenance guide. A domestic order receives the same, less the shipping and installation documents, since we install domestically ourselves. 15. Export documentation Sajjad and Sons is registered as an importer and exporter with the Federal Board of Revenue of Pakistan. Verification details are available on request to a client who asks for them before committing. Orders ship on one of two routes, and you may choose: • Our ordinary route, on the staged payment terms in clause 6. • A fully documented goods export, where the transaction runs through the Pakistan export channel with both countries' banking systems recording it. This suits clients who want or need a formal documented import. It requires payment in full in advance and adds time for the export documentation and payment-release stages, and your quotation is revised accordingly. Tell us before we quote if the second route matters to you. 16. Delivery terms • Pakistan: delivered and installed by our own team. Civil work, electrical work, and accommodation for the installation team where the site is outside Lahore are chargeable separately unless stated otherwise on the quotation. • International: shipped DDP — Delivered Duty Paid, Incoterms 2020. Duties, taxes, freight and delivery to your address are included in the quoted price, with nothing to pay on arrival. Any charge arising after arrival from something on your side — a failed delivery attempt, refusal to accept, demurrage, storage, or re-delivery — is yours. • International delivery is curbside. The carrier delivers to your address; moving the shipment into the property is not included. We tell you the weight of each package before dispatch, and can obtain a carrier quote for a liftgate or an unloading service if you would like one. Arranging people or equipment to receive and move the shipment is your responsibility. • We do not install outside Pakistan, and we do not appoint, supervise, warrant or accept responsibility for any installer, contractor or third party working on your project. Your own contractor works from the installation guide, drawings and fixing schedule we send you, and is responsible for their own work, their own site measurements and their own compliance. • Please inspect your shipment on arrival and note any visible damage with the carrier in writing before signing, and tell us the same day. Transit damage that is not recorded at the point of delivery cannot be pursued. • Refusing or failing to take delivery does not cancel your order and does not entitle you to any refund. 17. After delivery We are not responsible for the goods after delivery. This is not a position we take lightly, and it is not about avoiding responsibility — it is about where responsibility can practically sit. Your commission is one piece, made only for you, traveling thousands of miles. Putting something right afterwards means remaking it and shipping it again, at a cost that would make bespoke work from us impossible to offer at the prices we do. So we put the whole of our effort into getting it right before it leaves, and we give you every means to check it while it still can be changed. The one commitment that stands after delivery is the one in clause 11: we will never have used a material or section below what was quoted. If we ever did, we would put that right. For the avoidance of doubt, the following are not covered: change of mind; the difference between a color on a screen and the same color in daylight; the handmade variation described in clause 10; dimensions or site information supplied by you that turn out to be wrong; anything you approved at clause 5 or clause 12; cutting, drilling, welding, alteration or modification of the piece after it leaves us; damage caused during or after installation; installation by any third party; corrosion, weathering or ordinary wear; and any failure to follow the care instructions in clause 18. Nothing after delivery is returnable and no payment is refundable. 18. Care and maintenance Ironwork requires basic care. Clean with mild soap and a soft cloth. Do not use wire brushes or harsh chemicals. Touch up any chip or scratch in the finish promptly, as an unprotected mark is where corrosion begins. Finishes weather, and coastal, industrial and high-salt environments weather them faster. A care and maintenance guide is sent to you digitally with your other documents. We make new work to commission. We do not offer a repair, restoration or refinishing service. 19. Structural engineering and local compliance Structural engineering review is not included in our work. Where your local authority requires certified drawings or engineering sign-off, please tell us before we quote, and arrange an independent structural engineer at your own cost. We will supply the drawings they need. Our work is decorative and architectural metalwork made to the dimensions and specifications you supply. We do not certify it as load-bearing, code-compliant or fit for any particular structural purpose. Compliance with local building codes, planning permissions, safety regulations and inspection requirements at your location is your responsibility, and we give no advice on them. 20. Designs and images Designs, drawings, mockups and CAD files we produce remain our intellectual property. You are free to use them for your own project. We may photograph work we have made and use those images in our own portfolio and marketing. Where you supply a design or a reference image, you confirm you have the right to have it made, and you are responsible for that. We will decline anything that appears to infringe someone else's rights. 21. Limitation of liability Our total liability in connection with any order, however arising, is limited to the amount you paid us for it. We are not liable for indirect or consequential loss, including loss of profit, loss of use, delay costs, storage costs, site or labor costs, or costs incurred by third parties such as builders, contractors or installers. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. 22. General If any provision of these terms is held unenforceable, the rest continue in force. Our failure to enforce a term is not a waiver of it. These terms, together with your quotation, are the whole agreement between us, and replace anything said or written beforehand. We may update these terms; the version that applies to your order is the one published when your order was confirmed. 23. Governing law These terms are governed by the laws of Pakistan, and the courts of Lahore have jurisdiction. Where you deal with us as a consumer in another country, this does not remove protection you have under the mandatory law of your own country. 24. Contact Sajjad and Sons · 1 Km Tcf Road, off Bedian Road, near Askari 11, Cantt, Lahore, Punjab 54000, Pakistan info@sajjadandsons.com · +92 301 2596491